FAQs

Start your day with a question so that you don’t have to sleep with your mind boggled up, we’ve all the answers.

 

1.      Can more than two adults stay in one room?

Ans. Yes, But no, not for free! Countless hotels will allow additional guests to stay in a room but you’ll be charged for it. The charges vary from hotel to hotel as long as it does not exceed the maximum number of guests allowed in the room. For additional assistance on the details, you can directly contact the hotel for their extra guest charges and also reassure the number of persons allowed in one room.

 

 

2.      Our children will be travelling with us – do they stay for free?

Ans. Whenever you’re booking a room in a hotel, if you have any children travelling with you just enter the number of c hildren on the ‘Children’ drop-down box. An entry of 1 child will give you quick prices for rooms with a double bed and a child. Quick, Simple, Reliable. Now, if you need an extra bed in the room, you’ll need to increase the number of travellers on your search box.

 

3.      What if I need a specific type of hotel room (Non-smoking, wheelchair, pet friendly etc)?

Ans.   That depends completely to the hotels, on a more formal tone – This is subject to availability at the hotel.

 

4.      Will my credit card be charged when I book my reservation?

Ans. This depends on the type of rate and hotel you select. Reservations are to be made earlier and are mostly done over website or phone for which the payments are to be done to reserve your specific suite at your favourable hotel. This actions normally requires any type of online transactions or different card payments available.

 

5.      After I make After I make a booking, how long will I have to wait to receive my voucher?

Ans.  The minimum time for a confirmation of booking is instant, but you may have to wait a while. This is due to the time taken for the hotel to receive the reservation information of your booking, there is a small exception of delay for bookings done at night and weekends. For more details contact your respective hotel for the accurate wait time, as it depends from hotel to hotels.

 

 

6.      What documents are required to check in at the hotel?

Ans.  The usual, yes, any government issued photo-ids are accepted by the hotels, this includes–

·       Voter ID

·       Driving License

·       Passport

·       A valid Photo ID must be carried by every person above the age of 18 staying at the hotel. Accommodation can be denied if guests posing as a 'couple' if suitable proof of identification is not presented at check–in.

 

7.      What are the benefits of becoming a registered member of minibreaks?

Ans – Whatever that’s not visible to other will become visible to you, double the fun.

You get visibility to various offers and promotions launched by the minibreaks.

 

Questions after you book >

8.      How do I know if my booking was successful?

Ans:  A quick confirmation will ring the bell, We’ ll send you an email confirmation for your hotel booking.

 

9.      Do I need to confirm my booking?

Ans: Absolutely not. But, If you really want to confirm it, you can contact us at info@minibreaks.in  to confirm your reservation. You can also choose to contact the hotel directly.

 

10.  What if I don’t get a confirmation at the time of booking ?

Ans – You definitely will get a confirmation about the booking. Unfortunately, if something goes off wire and your confirmation page doesn’t get displayed after your booking, check your email for confirmation. E-mail confirmation normally takes at max 10 minutes, if you still don’t receive an email let us know at info@minibreaks.in and we’ll send you your confirmation details.

 

11. What is my hotels check in time?

Ans:  Usually, the average check-in time is either 12 at noon or 2:00 PM and the check-out time is 11: 00 AM. But for further enquiry you can always contact the hotel or you can also check it on the booking voucher sent to you.

 

12. What if I’m going to arrive early ?

Ans: We will try to cover you at our best, if you know you’re going to arrive early at the hotel contact our Customer Support Team. We’ll try to accommodate your request with the particular hotel, but in the end it all depends on the room availability at the hotel.

 

13.  How do I get a receipt or invoice for my hotel booking?

Ans:  Login to your minibreaks account. Go in my dashboard, my bookings and there you can find your booking voucher.

 

14. Do I have to show ID proof at the time of check in?

Ans: Yes, below are the applicable government issued photo-ids accepted by the hotel –

·       Voter ID

·       Driving License

·       Passport

·       A valid Photo ID must be carried by every person above the age of 18 staying at the hotel. Accommodation can be denied if guests posing as a 'couple' if suitable proof of identification is not presented at check–in.

 

15. Can hotel Deny my check in?

Ans: As per Government regulations, it is mandatory for all travellers above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. The hotel(s) reserves the right to decline accommodation without substantial address proof.  Minibreaks will abide by the hotel policies for any check-in declination by the hotel(s) or any refunds due to the above-mentioned reason. Kindly Note: Local ID proof & Pan card is not acceptable as an ID proof.

 

16. Do I need to pay anything extra at the hotel?

Ans:  No, the rates listed while booking your hotel includes your stay, room inclusions and taxes, any extra costs are stated on the website. Anything of your choice purchased at the hotel are directly paid at the hotel.

Cancellations & Refunds >

17.  How do I cancel my hotel bookings?

Ans:   Cancelling is as easy as booking, you can cancel your booking anytime by following the simple steps below:

·       Log in to My Bookings

·       On your dashboard - click on Cancel, select the booking you want to cancel.

·       After clicking on Cancel Booking, select the room you want to cancel. 

·       Select the mode of refund & proceed with cancellation.

 

18. What are the cancellation charges?

Ans:  The cancellation policy will as same as it was showed while booking your room, it will also be displayed under my booking details.

 

19.  How will I get my money back after cancelling a hotel booking?

Ans –  I f booking falls under refundable mode which as per category booked it will be refunded as per hotel discretion and refunded in transacted account.

 

Pricing?

20. Are the prices shown on minibreaks are in per person or per room?

Ans: The prices shown to you is for a stipulated time and is on the basis of per person per room.  

 

21. Are taxes included in price?

Ans: This depends on the property and accommodation type, but it’s easy to see what’s included when you compare different options to book. Tax requirements changes as per government norms in the country with varied parameters. After you book, this information can also be found in your confirmation email, and you can see it when you view your bookings in your account.

 

22. Do I pay a convenience fees to minibreaks?

Ans: Minibreaks will charge you a convenience fee for the overall assistance provided to you with hotel booking. Our assistance will help you with your all in one search kicking all your worries about searching for your suitable rooms and hotels on different websites.

Further, once the booking is confirmed, we have a team of experts to help you with any of your issues or queries you may have.



23.  What are the different modes of payments you accept?

We accept payment through the following modes:

·       UPI

·       Credit Card (Visa, Master Card, Diners Club and American Express)

·       Debit Card

·       Google Pay

·       Amazon Pay

·       Mobile Wallets

·       Net Banking