HOTEL BOOKING TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern the use of hotel booking services provided on www.minibreaks.in, operated by Minibreaks India Private Limited (“Minibreaks”, “we”, “us”, “our”).

The terms “Customer”, “User”, or “You” refer to any individual who accesses, books, or transacts through the Minibreaks platform.By proceeding with a booking, the Customer confirms having read, understood, and agreed to be bound by these Terms.

1. Identification & Check-In Requirements

1. As per applicable Government regulations, every guest above the age of 18 years must carry a valid photo identity proof at the time of hotel check-in.

Accepted ID proofs:

• Passport
• Driving Licence
• Voter ID Card
• Ration Card

PAN Card is not accepted as a valid ID for hotel check-in.

2. Failure to present valid identification may result in denial of check-in by the hotel, for which Minibreaks shall not be responsible, and no refund shall be applicable.
3. Certain hotels reserve the right to decline accommodation to local/city residents or unmarried couples, subject to their internal policies.
   Minibreaks shall not be liable for such denial, and no refund shall be processed in such cases.

2. Booking Confirmation & Hotel Policies

1. Bookings are confirmed only for the specified check-in date mentioned on the confirmation voucher.
2. Standard hotel check-in time is 12:00 PM and check-out time is 11:00 AM, unless otherwise specified by the hotel.
3. Early check-in or late check-out is subject to availability and hotel discretion and may attract additional charges payable directly to the hotel.
4. Failure to check-in on the first day of the reservation shall result in automatic forfeiture of the entire booking amount, with no cancellation or refund permitted.
5. If the Customer is not contactable on the contact details provided at the time of booking, the reservation may be cancelled, and Minibreaks shall not be liable for any direct or indirect loss.

3. Nature of Booking & Refund Policy

1. All bookings made on Minibreaks.in are non-refundable, unless explicitly stated otherwise in writing.
2. Where refunds are permitted strictly as per hotel policy:
• E-wallet refunds: 5-7 workign days
• Bank / card refunds: processed by Minibreaks within 7-10 working days, subject to bank timelines.
3. Refunds shall be credited only to the original mode of payment or account transfer as an special case only. 

4. Amendments & Cancellations

1. All amendments or cancellations must be initiated only through Minibreaks.
   Hotels are not authorised to modify bookings or issue refunds for Minibreaks bookings.
2. Amendments or cancellations shall be governed strictly by the respective hotel’s cancellation policy, which the Customer is advised to review prior to booking.

5. Services, Facilities & Special Requests

1. Any special requests made by the Customer shall be forwarded to the hotel but are subject to availability and hotel discretion.
2. Minibreaks does not guarantee any specific facilities, amenities, or services, and shall not be liable for any deficiency or discrepancy at the hotel level.
3. Extra beds, if available, may be provided via folding cot or mattress, subject to room size and hotel policy.

6. Festive & Additional Charges

1. Gala dinner charges applicable during Christmas, New Year, or other festive dates are additional and payable directly to the hotel.
2. All taxes and charges shall be levied on an actual basis.

7. Convenience / Service Fee – Non-Refundable Clause

1. In addition to the booking amount, Minibreaks reserves the right to charge convenience fees and/or service fees for booking facilitation, payment processing, customer support, and operational handling.
2. Convenience fees and service fees are strictly non-refundable under all circumstances, including but not limited to:
• Cancellation by the Customer
• No-show
• Partial or non-utilisation
• Denial of check-in
• Amendments or rescheduling
• Operational or system issues
• Force majeure events
3. If any refund is processed for the booking amount (where applicable), convenience/service fees shall be retained by Minibreaks as merchant facilitation charges. 
4. By proceeding with the booking, the Customer expressly agrees to the non-refundability of convenience charges.

8. Force Majeure

1. Minibreaks shall not be liable for any failure or delay in performance due to events beyond its reasonable control (“Force Majeure Event”).
2. Force Majeure Events include, but are not limited to:
• Natural disasters, pandemics, epidemics
• Government orders, travel bans, curfews
• War, riots, strikes, civil disturbances
• Power failures, internet or system outages
• Actions or omissions of hotels or third-party service providers
3. In such events, Minibreaks may suspend, modify, or cancel bookings without liability.
4. No compensation or damages shall be payable due to Force Majeure Events.
   Any refund, if permitted by the hotel, shall be subject to deduction of non-refundable components, including convenience fees.

9. Payments & Interest

1. Late payment interest at 24% per annum shall be charged on outstanding dues.
2. Cheques or demand drafts must be crossed “A/C Payee Only” and drawn in favour of Minibreaks India Private Limited.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

The Customer agrees that courts at Faridabad, Haryana, India, shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or bookings made through Minibreaks.

11. Contact Information

For booking assistance or queries:
Email : info@minibreaks.in
WhatsApp: +91 9560578967

(Please mention your Minibreaks Reference Number)

This Privacy Policy applies to the Minibreaks.in

Minibreaks.in recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.Minibreaks.in and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Minibreaks.in is an Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at T7, 1402, Rps Savana, Faridabad, Haryana  -121002

Information we collect.

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode,  country and ip address.

Payment and billing information. We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razor Pay.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Minibreaks.in.

Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information!

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase.

We use information as otherwise permitted by law.

Sharing of information with third parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email info@Minibreaks.in. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Sandeep

T7/1402, RPS, Faridabad

Haryana, Phone: +919560578967

Email: info@minibreaks.in

If you have any questions about this Policy or other privacy concerns, you can also email us at info@Minibreaks.in

Updates to this policy

This Privacy Policy was last updated on 01.08.2020. From time to time, we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.