HOTEL BOOKING TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern the use of hotel booking services provided on www.minibreaks.in, operated by Minibreaks India Private Limited (“Minibreaks”, “we”, “us”, “our”).

The terms “Customer”, “User”, or “You” refer to any individual who accesses, books, or transacts through the Minibreaks platform.By proceeding with a booking, the Customer confirms having read, understood, and agreed to be bound by these Terms.

1. Identification & Check-In Requirements

1. As per applicable Government regulations, every guest above the age of 18 years must carry a valid photo identity proof at the time of hotel check-in.

Accepted ID proofs:

• Passport
• Driving Licence
• Voter ID Card
• Ration Card

PAN Card is not accepted as a valid ID for hotel check-in.

2. Failure to present valid identification may result in denial of check-in by the hotel, for which Minibreaks shall not be responsible, and no refund shall be applicable.
3. Certain hotels reserve the right to decline accommodation to local/city residents or unmarried couples, subject to their internal policies.
   Minibreaks shall not be liable for such denial, and no refund shall be processed in such cases.

2. Booking Confirmation & Hotel Policies

1. Bookings are confirmed only for the specified check-in date mentioned on the confirmation voucher.
2. Standard hotel check-in time is 12:00 PM and check-out time is 11:00 AM, unless otherwise specified by the hotel.
3. Early check-in or late check-out is subject to availability and hotel discretion and may attract additional charges payable directly to the hotel.
4. Failure to check-in on the first day of the reservation shall result in automatic forfeiture of the entire booking amount, with no cancellation or refund permitted.
5. If the Customer is not contactable on the contact details provided at the time of booking, the reservation may be cancelled, and Minibreaks shall not be liable for any direct or indirect loss.

3. Nature of Booking & Refund Policy

1. All bookings made on Minibreaks.in are non-refundable, unless explicitly stated otherwise in writing.
2. Where refunds are permitted strictly as per hotel policy:
• E-wallet refunds: 5-7 workign days
• Bank / card refunds: processed by Minibreaks within 7-10 working days, subject to bank timelines.
3. Refunds shall be credited only to the original mode of payment or account transfer as an special case only. 

4. Amendments & Cancellations

1. All amendments or cancellations must be initiated only through Minibreaks.
   Hotels are not authorised to modify bookings or issue refunds for Minibreaks bookings.
2. Amendments or cancellations shall be governed strictly by the respective hotel’s cancellation policy, which the Customer is advised to review prior to booking.

5. Services, Facilities & Special Requests

1. Any special requests made by the Customer shall be forwarded to the hotel but are subject to availability and hotel discretion.
2. Minibreaks does not guarantee any specific facilities, amenities, or services, and shall not be liable for any deficiency or discrepancy at the hotel level.
3. Extra beds, if available, may be provided via folding cot or mattress, subject to room size and hotel policy.

6. Festive & Additional Charges

1. Gala dinner charges applicable during Christmas, New Year, or other festive dates are additional and payable directly to the hotel.
2. All taxes and charges shall be levied on an actual basis.

7. Convenience / Service Fee – Non-Refundable Clause

1. In addition to the booking amount, Minibreaks reserves the right to charge convenience fees and/or service fees for booking facilitation, payment processing, customer support, and operational handling.
2. Convenience fees and service fees are strictly non-refundable under all circumstances, including but not limited to:
• Cancellation by the Customer
• No-show
• Partial or non-utilisation
• Denial of check-in
• Amendments or rescheduling
• Operational or system issues
• Force majeure events
3. If any refund is processed for the booking amount (where applicable), convenience/service fees shall be retained by Minibreaks as merchant facilitation charges. 
4. By proceeding with the booking, the Customer expressly agrees to the non-refundability of convenience charges.

8. Force Majeure

1. Minibreaks shall not be liable for any failure or delay in performance due to events beyond its reasonable control (“Force Majeure Event”).
2. Force Majeure Events include, but are not limited to:
• Natural disasters, pandemics, epidemics
• Government orders, travel bans, curfews
• War, riots, strikes, civil disturbances
• Power failures, internet or system outages
• Actions or omissions of hotels or third-party service providers
3. In such events, Minibreaks may suspend, modify, or cancel bookings without liability.
4. No compensation or damages shall be payable due to Force Majeure Events.
   Any refund, if permitted by the hotel, shall be subject to deduction of non-refundable components, including convenience fees.

9. Payments & Interest

1. Late payment interest at 24% per annum shall be charged on outstanding dues.
2. Cheques or demand drafts must be crossed “A/C Payee Only” and drawn in favour of Minibreaks India Private Limited.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

The Customer agrees that courts at Faridabad, Haryana, India, shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or bookings made through Minibreaks.

11. Contact Information

For booking assistance or queries:
Email : info@minibreaks.in
WhatsApp: +91 9560578967

(Please mention your Minibreaks Reference Number)